Wellbeing Centres | PSS (2023)

Mental health support for people in Liverpool

Our Wellbeing Centres provide recovery-focused mental health support to people living in Liverpool.

We can help people experiencing the challenges of living with anxiety, depression and other forms of emotional distress.

Recovery can take time, so we provide safe, nurturing spaces, enabling people to heal, understand, gain control and move forward with renewed meaning and purpose in life. People are invited to attend our recovery courses to learn new techniques, strategies and skills with support from others.

What kind of mental health support do we offer?

We have a variety of courses to suit a wide range of people:

Personal development courses:enabling people to recognise and develop their own personal resourcefulness, resilience and talents. These range from anxiety management and coping with depression to mindfulness and assertiveness.

Arts and creative courses:we believe that everyone is creative and that creativity can play a powerful role in a person’s mental health recovery, so we offer a range of courses that help people express themselves.

Peer-support groups:the people we support benefit from two sorts of expertise: professional and personal. Peer-led groups enable people with personal experience of mental distress to offer and receive support from each-other.

What are the benefits of using PSS Wellbeing Centres?

Referring someone to the PSS Wellbeing Centres:

(Video) Priory Wellbeing Centres

  • gives them access to our team of brilliant wellbeing practitioners, who can support them to move towards recovery
  • encourages people to feel more in control and able to manage their own health and wellbeing;
  • supports them to improve their economic situation and manage practical issues such as debt or housing;
  • promotes social inclusion and helps people stay connected to their communities;
  • supports people to become more physically active;
  • provides a safe, nurturing space for them to talk about what they’re experiencing; and
  • allowspeople experiencing emotional distress to meet others who have experienced similar things.
  • allows for longer term support for people reducingrevolving-door patients;

How do we assess the needs of the people we support?

When we meet someone new, we assess where they’re at and what their needs are. Not only does this help us meet them, but it also helps us to see how we can measure their progress.

General Anxiety Disorder Questionnaire (the GAD) : The GAD is made up on a number of questions which ask people about their anxiety over the previous weeks. It asks about things like anxiety levels, how worried people are, and how easy they find it to relax.

Patient Health Questionnaire (the PHQ): The PHQ is another self-assessment tool which looks at levels of depression. It asks about things like how people are feeling generally, how easy they find it to concentrate and what activities they have been doing.

ShortWarwick-Edinburgh Mental Wellbeing Scale (SWEMBWS): SWEMWBS is a self-assessment tool which is used to assess mental wellbeing. It asks about how people have been feeling about different areas of their life over the previous few weeks.

We repeat these assessments at key points in a person’s journey with us. This helps us make sure we’re doing everything we can and assess the impact our support is having on that person.

Where is our mental health support based?

We operate from various bases in South Liverpool and Liverpool City Centre.

City Centre–The Umbrella Centre

The Umbrella Centreisbasedwithin a Georgianterraceon Mount Pleasant. It’s a place of calm where a lot of our courses are delivered.

(Video) Nuffield Health – Our Fitness & Wellbeing Centres

South Liverpool – Dutch Barn in Garston

Dutch Barn is a wooden cabin surrounded by greenery and allotments in Garston. Being surrounded by nature has proven benefits to our wellbeing, and with its big windows and leafy-green surroundings, Dutch Barn perfectly captures this.

Belle Vale– The Avenue

The Avenue is based in a large vibrant room within The Millennium Centre, right in the heart of thelocalcommunity.

Childwall-Valley Medical Centre

We deliver an in-house wellbeing service within this GP surgery, offering a weekly drop-in, arelaxation session and courses in stress management, lifting mood and mindfulness  

Success stories

Mo’s story

Mo was referred to the service by a trainee in psychiatry from Baird House with

(Video) Ian's story - Wellbeing Centres

a diagnosis of anxiety. He was at university training to be a doctor but his social

anxiety was causing him to self-medicate with drugs and alcohol. This was having a

detrimental impact on his attendance and performance at University.

During his meeting to create his wellbeing plan his goal was to learn to manage his social anxiety and be more disciplined around meditation and relaxation. PSS helped create the plan and completed the outcome tools with him. His GAD score was 13/21 which is a moderate level of anxiety and his PHQ score was 13/27 which indicates a moderate level of depression.

Mo attended the Wellbeing Centres for 6 sessions of anxiety management and the case notes showed he was feeling more optimistic about the future, dealing with problems well and thinking more clearly. At his Wellbeing Review five months later his GAD score had reduced to 5/21 (mild anxiety) and his PHQ score has gone down to 3/27 (minimal level of depression).

We later received an email from Mo to thank us for running the anxiety course.

‘I have learned a great deal and will continue to use these techniques every day.Just as an update, I honestly feel like I manage my anxiety very well now; I feellike I am 95% there. It does infuriate me that a lot of GPs do not know about services like yours. I will take it upon myself to make GPs aware as I do my placements, considering how much I have learned to manage day to day situations. I can’t put a value on how much I have been helped by your service. I will of course besending a donation, when I start work (I am a little short as a student!)’

Mo has since left the service and successfully returned to his studies.

(Video) Mental health centres treated teens ‘worse than animals’

Bob’s story

Bob had social phobia and depression and was a long-term user of the Wellbeing Centres, attending for peer support. Bob had received a letter inviting him in for an Employment Support Agency (ESA) assessment.

The Wellbeing Centre staff had written a supporting letter for Bob explaining why we did not feel he was currently fit for work. Bob was extremely anxious about his medical assessment and this was made worse when two appointments for his ESA medical assessment were cancelled at short notice.

On the first occasion his appointment was cancelled in the waiting room on the day, and on the second occasion by telephone 45 minutes beforehand. The second cancellation left Bob feeling that his anxiety was out of control. He was unable to distract himself from the worrying thoughts associated with future appointments and the potential negative outcome. Bob attended the centre in a distressed state saying he was exhausted through lack of sleep and that he had been snapping at his elderly mother due to his heightened anxiety. He sent the team emails at 4 o’clock in the morning, needing reassurance, telling us how frightened he was for the future.

We wrote a further letter to the decision-maker outlining our concern at witnessing Bob’s mental health deteriorate as a result of a mishandled process, requesting they make a positive decision in favour of him without having to undergo a further medical assessment. We also encouraged him to talk to his GP and he requested an emergency appointment and was prescribed sleeping tablets to help him get through the process at the time. As a result of our supportive intervention, Bob was awarded the support group of ESA without a medical assessment. He experienced a positive outcome for both his anxiety and his economic wellbeing.

How to refer people to our Wellbeing Centres

We take referrals from professionals such as:

  • GPs
  • social workers;
  • community nurses; and
  • psychiatrists

To refer, please fill out a referral form and send it to: wellbeingcentres@pss.org.uk


What are 3 effective techniques you can use to support your own wellbeing? ›

We have tips to help you:
  • Relax and reduce stress.
  • Find ways to learn and be creative.
  • Spend time in nature.
  • Connect with others.
  • Look after your physical health.
  • Try to get enough sleep.

What are the 5 areas of wellbeing? ›

Evidence suggests there are 5 steps you can take to help improve your mental health and wellbeing, these are connect, be active, take notice, keep learning and give. Watch our videos on the 5 ways to wellbeing.

What are the 5 ways to achieve wellbeing? ›

5 steps to mental wellbeing
  • Connect with other people. Good relationships are important for your mental wellbeing. ...
  • Be physically active. Being active is not only great for your physical health and fitness. ...
  • Learn new skills. ...
  • Give to others. ...
  • Pay attention to the present moment (mindfulness)

What is a wellbeing center? ›

As the name implies, a wellbeing centre is a place where the focus is very much on wellbeing. Importantly, it's a physical location you can come to, and get support in all areas of wellbeing – physical and mental.

What makes a good wellbeing strategy? ›

An employee wellbeing strategy will focus on the financial, physical and psychological wellbeing of your workforce. It should consider immediate support, as well as more long term positive and preventative approaches to help people to thrive at work.

What are the four 4 main types of personal wellbeing? ›

Physical well-being. Economic well-being. Social well-being. Development and activity.

What are the 3 principles of wellbeing? ›

The three principles are defined as:
  • Mind. The energy and intelligence of all life, whether in the form, or formless. The Universal Mind, the impersonal mind, or “wisdom” is constant and unchangeable. ...
  • Consciousness. Consciousness is the gift of awareness. ...
  • Thought. The power of Thought is not self-created.

What are the 7 aspects of well-being? ›

Wellness is commonly viewed as having seven dimensions: mental, physical, social, financial, spiritual, environmental, and vocational. These dimensions are interdependent and influence each other. When one dimension of our well-being is out of balance, the other dimensions are affected.

What is the most important aspect of wellbeing? ›

Various international studies have shown that it's the quality of our personal relationships, not the size of our bank balance, which has the greatest effect on our state of wellbeing. Believing that money is the key to happiness can also harm a person's wellbeing.

How do you care for wellbeing? ›

Ways to engage in self-care
  1. Get enough sleep. ...
  2. Participate in an exercise routine. ...
  3. Eat healthy and nourish your body. ...
  4. Create mindfulness activities to participate in. ...
  5. Build your own support system. ...
  6. Help others. ...
  7. Take care of your space. ...
  8. Follow your values and find peace.
15 Oct 2021

What is an example of well-being? ›

Well-being encompasses many different elements. This includes positive emotions, such as happiness, joy, contentment, excitement, wonder, and calmness. It also includes good physical health and positive, meaningful social relationships and connections. The latter is what constitutes social well-being.

What activities promote wellbeing? ›

Activity Cards
  • Get healthy, Embrace nature. Try outdoor exercise. ...
  • Take up a new hobby. Having a hobby is the perfect way to relax and lose yourself in an activity you enjoy. ...
  • Take on a DIY project. ...
  • Share your gratitude. ...
  • Get healthy. ...
  • Try progressive muscle relaxation. ...
  • Take notice. ...
  • Take notice.

What are the benefits of a wellness center? ›

Health and wellness treatments will generate more confidence and self-esteem, improving your social and work performance. Health and well-being should always be your priority, go to a wellness center to improve your self-esteem by contributing to improving your mental health, reducing stress and anxiety.

Why is the wellness center important? ›

The wellness centre is equipped to handle any emergency. The purpose of having a Wellness Centre at S.F.G.C is not only to improve the physical health but also to maintain the mental health. Wellness for us is improving morale, reducing stress and staying healthy, which this centre takes care of.

Why are wellness centers needed? ›

Complete Care

They only cater to the present and help you overcome your current illness. In a wellness center, your overall health is catered to. Many times, a recurring flu might have other underlying symptoms like lack of sleep. You can trust a wellness center to take care of all your needs completely.

What is a good wellbeing objective? ›

Promoting an active and healthy lifestyle (in both the workplace and home) Staying well (preventing avoidable illness and infection) Mental wellbeing (creating an open and supportive culture for our employees)

How can workplace wellbeing be improved? ›

encourage exercise and regular social events to boost staff health, team work and mental wellbeing, such as lunchtime walking clubs or 'Lunch and Learn'. plan further improvements, enhance morale and increase productivity.

What are the key pillars of wellbeing? ›

Experts widely consider exercise, good nutrition, relaxation and sleep crucial to healthy living. While these so-called “four pillars” of good health help keep your body running, they also do wonders for your emotional well-being.

What are the 6 pillars of wellbeing? ›

Groov uses six pillars as the path to wellbeing. They are Connect, Do, Chill, Move, Celebrate and Enjoy. Research shows that by taking small, daily actions around each of these six pillars we can not only reduce our stress levels but increase our resilience and feel happier in our lives.

What are the 6 indicators of wellbeing? ›

Wellbeing frameworks: key terms

In this review we draw on the domains identified in the NSW Human Services Outcomes Framework, which is based on seven core areas or domains of wellbeing: safety, social and community, health, economic, home, education and skills, and empowerment.

What are the six areas of well being? ›

The National Wellness Institute promotes Six Dimensions of Wellness: emotional, occupational, physical, social, intellectual, and spiritual.

What are the strengths of the five ways of wellbeing? ›

The Five Ways to Wellbeing are evidence-based actions that people can do in their daily lives, or can be designed into policies and services, that should improve wellbeing: Connect, Give, Learn, Take notice; Be Active.

What wellbeing means to you? ›

Wellbeing [ noun ] – the state of being comfortable, healthy or happy.

What are the 3 components of well being? ›

According to Corey Keyes, who collaborated with Carol Ryff, mental well-being has three components, namely emotional or subjective well-being (also called hedonic well-being), psychological well-being, and social well-being (together also called eudaimonic well-being).

What are 3 ways to holistically improve your emotional wellness? ›

Exercise regularly, eat healthy meals, and get enough sleep. Don't abuse drugs or alcohol. Keep your physical health from affecting your emotional health. Connect with others.

What strategies do you use to support your mental health and wellbeing? ›

About Self-Care
  • Get regular exercise. Just 30 minutes of walking every day can help boost your mood and improve your health. ...
  • Eat healthy, regular meals and stay hydrated. ...
  • Make sleep a priority. ...
  • Try a relaxing activity. ...
  • Set goals and priorities. ...
  • Practice gratitude. ...
  • Focus on positivity. ...
  • Stay connected.

What are the 7 steps to wellbeing? ›

7 Steps to Wellbeing
  • Hello there!
  • STEP ONE: Sleep.
  • STEP TWO: Mindfulness.
  • STEP THREE: Desires.
  • STEP FOUR: Diet.
  • STEP FIVE: Fluids.
  • STEP SIX: Nature and Exercise.
  • STEP SEVEN: Body Awareness and Intuition.

What are the 7 domains of wellbeing? ›

Domains of Wellbeing
  • Identity – being well known.
  • Connectedness – being loved and connected.
  • Security – feeling safe.
  • Autonomy – freedom to choose and a sense of control.
  • Meaning – purpose and hope.
  • Growth – unfolding.
  • Joy – having contentment and delight.
16 Nov 2016

What is positive wellbeing? ›

Well-being has been defined as the combination of feeling good and functioning well; the experience of positive emotions such as happiness and contentment as well as the development of one's potential, having some control over one's life, having a sense of purpose, and experiencing positive relationships [23].

Why is your wellbeing important? ›

Research has shown that a greater sense of wellbeing relates to increased physical benefits, such as lower incidences of cardiovascular disease, stroke and sleeping problems, and with increased productivity and creativeness in both employment and personal lives4.

How do you promote wellbeing at work? ›

encourage exercise and regular social events to boost staff health, team work and mental wellbeing, such as lunchtime walking clubs or 'Lunch and Learn'. plan further improvements, enhance morale and increase productivity.

What promotes emotional wellbeing? ›

Emotional well-being is how well people are able to process their emotions and cope with life challenges. Managing stress, fostering positive social connections, and taking care of physical and mental health may all help individuals maintain good emotional well-being.

How do you promote interactions to develop wellbeing? ›

Interacting with younger children

have individual face-to-face activity with their child, such as talking, singing and playing. follow the child's lead: focus on what they choose, and support and encourage their curiosity. maintain eye contact, as this helps build a strong relationship.


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